The client, Resume Scripter delivers face-to-face (F2F) training and workshops for individuals who need help overcoming barriers to employment. To scale and transform the F2F training, the client pivots to providing online training for job counselors in a non-profit organization.
The job counselor's most challenging part is providing adequate and personal help to clients in various situations. The hardest of them are often:
Some of the main challenges of this project are:
As a customer-centric company, we started our journey by exploring the Job Counselor persona. We listed their challenges and their current knowledge. We repeated the same process with the learner persona and eventually connected our findings to form cohesive and focused user stories. This approach leveraged our years of experience in co-design and collaborative frameworks.
Next, we outlined the course and storyboarded the content based on the unique needs of the Counselors. We designed and recorded micro video presentations using Keynote live-video feature and developed interactive content with Evolve authoring tool to deliver an engaging format.
We chose Thinkific as the hosting platform to sell the course. The platform’s features met all the project requirements:
I utilised AdobeXD to design the prototype and Microsoft Word to design ensuring a brand-aligned quality products for the end the result. Every last design detail is considered including:
I also maximize the use of Microsoft Word to redesign the resources. Here is an example of before and after version:
Keynote video presentation:
Evolve interactive content:
Fill in the blanks activity built in Evolve:
Branded PDF resource:
Branded PDF resources
We delivered the Workforce Training Program online course hosted on Thinkific designed to align with the existing corporate website to maximize Resume Scripter's brand value. The program comprises six chapters covering topics such as preparing clients for career changes or gaps, writing resumes, or navigating unique scenarios.
The online course contains:
Thinkific landing page:
You can access the free chapter by clicking the 'Access Free Preview Here' button on the top left.